Orders

Payment Options

El Green Mall accepts Visa, MasterCard, Sofort, Amex and Ideal. We are working to add more payment methods.

Why have I only received half of my order?

If you ordered from different brands, your order is being shipped from different warehouses and may arrive in different packages.

Where is my invoice?

You will receive your invoice by email once your order has been confirmed by the seller.

How to redeem a gift card?

The option to add a gift card for payment appears on the checkout page. Once there, you can redeem the value of a gift card by entering its unique code in the appropriate field at checkout page.

The balance on a gift card can be spent on more than one order. Gift card balances are applied to the total value of an order, which can include taxes and shipping.

How can I off-set my order?

To offset the carbon emissions from your order, you must activate the eco cart button on your cart page. The eco-cart will automatically calculate the carbon emissions and help you to offset them by contributing to the Global Sustainable Infrastructure Projects.

This project is a curated portfolio containing multiple sustainable infrastructure carbon offset projects, like wind and solar farms, biogas, and hydropower. Located around Europe, Asia, and South America, these projects help facilitate the building and running of clean energy plants and more. By supporting this portfolio, you’ll be funding projects like Saint Nikola Wind Farm, Brazil Hydropower, Sidrap Windfarm, Swiss Biogas, N2O Abatement, Vinales Biomass Power Plant in Chile, Methane Capture and Utilization at Carotino Palm Oil Mill in Malaysia, and many others. This portfolio helps generate clean energy and other technologies that combat climate change.

How can I track my order?

Once your order has been confirmed you will receive the tracking information. If you haven't receive the tracking, send us an email to support@elgreenmall.com.

Account

How can I create an account?

On the El Green Mall Marketplace landing page, click the person icon, then select "Create account".

Also you can go to https://elgreenmall.com/account/register to register a customer account.

Finally, you can also create an account while at checkout.

How can I change my data?

Login to your account on this link https://elgreenmall.com/account/login. Once logged in, you can edit your addresses.

How can I delete my account?

To delete your account please send us an email to support@elgreenmall.com.

Shipping & Return

What countries do you ship to?

We offer shipping to all European countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

What are the shipping costs?

Shipping costs vary depending on the country, the seller, and the product you are selecting. You can find the shipping cost of each product in the product description.

It is not a requirement for our sellers that shipments are free because we believe in the importance of dignifying the work of the delivery people.

Why do I have to pay multiple shipping rates when buying from more than one brand?

Following our commitment to sustainability, we decided not to centralize the stock. This way, we significantly reduce our emissions removing a shipment from the equation.

For this reason, every seller ships from their warehouse, which results in different shipping rates when buying multiple brands. Since we partner with eco-social brands from all over Europe, the shipping rate may vary from one seller to another, also depending on the country from which the purchase was done.

We are aiming for a mindful shopping experience, and we have a conscious community that understands the importance of making the work of delivery drivers visible and not taking it for granted.

What is the return period?

You have 30 days to return the product.

What are the return costs?

It applies the return policy of each seller.

How do I request a refund?

To start the refund process please send us an email to support@elgreenmall.com.

How can I offset my order?

To offset the carbon emissions from your order, you must activate the eco cart button on your cart page. The eco-cart will automatically calculate the carbon emissions and help you to offset them by contributing to the Global Sustainable Infrastructure Projects.

This project is a curated portfolio containing multiple sustainable infrastructure carbon offset projects, like wind and solar farms, biogas, and hydropower. Located around Europe, Asia, and South America, these projects help facilitate the building and running of clean energy plants and more. By supporting this portfolio, you’ll be funding projects like Saint Nikola Wind Farm, Brazil Hydropower, Sidrap Windfarm, Swiss Biogas, N2O Abatement, Vinales Biomass Power Plant in Chile, Methane Capture and Utilization at Carotino Palm Oil Mill in Malaysia, and many others. This portfolio helps generate clean energy and other technologies that combat climate change.

Brand Selection

How do you select the brands?

We have 5 criteria: Slow Production, Planet Friendly Materials, Fair Supply Chain, Vegan & Cruelty-Free and Giving Back. Each brand must follow at least three of them to be part of El Green Mall.

I have a brand and I am interested in selling in El Green Mall

You can contact us at sellers@elgreenmall.com

Where can I learn more about El Green Mall's brands?

You can learn more about the sustainable practice of each brand at their brand page here.

Sustainability

What is sustainable shopping?

Sustainable shopping refers to the practice of purchasing products that are manufactured in a way that minimizes their negative impact on the environment and society.

When purchasing sustainably, the entire life cycle of the product from production to disposal must be taken into account, which means that when it comes to owning a product, our actions as consumers matter as much as those of the manufacturers.

How is El Green Mall sustainable?

El Green Mall's offering consists of only sustainable products. We collaborate with social organizations and provide options for our customers to offset the carbon emissions produced by their orders.

Apart from this, El Green Mall intends to be a platform to amplify information about sustainable living and education.

Soon, we hope to calculate and offset all the emissions produced by El Green Mall as a platform. However, as we are a new brand, it is difficult to estimate the real impact of our platform.

Why to shop sustainably?

Environmental impact: Sustainable shopping helps to reduce the negative impact on the environment. By choosing products made from sustainable materials, using less packaging, and opting for eco-friendly options, individuals can reduce their carbon footprint and help to preserve natural resources.

Social responsibility: Sustainable shopping involves supporting companies that prioritize ethical and responsible practices, including fair labor practices and fair trade. This
helps to support workers' rights and create a more equitable society.

Health benefits: Sustainable products are often made without harmful chemicals or toxins, which can be harmful to human health. Choosing eco-friendly and organic products can help to reduce exposure to these harmful substances and promote
better health.

Long-term cost savings: Sustainable products are often more durable and long-lasting, meaning they can provide cost savings in the long term. Choosing reusable products, for example, can help to reduce the need for single-use products, which can save money over time.

How does El Green Mall prevent greenwashing?

All brands that register in El Green Mall, must complete a sustainability verification form where they provide proofs of their sustainable efforts and compromise to works towards a more sustainable future. Read more about our criteria here.

However, we understand that there is a margin for error, and we count on our community to help us with this. We want our consumers to be able to decide which brands they stay in El Green Mall according to our sustainability parameters.

About

What is El Green Mall?

El Green Mall is a family-owned sustainable marketplace founded in Berlin by Uruguayan and Venezuelan founders, offering eco-social products from sustainable European brands.

What kind of products are sold in ElGreen Mall?

Sustainable products in different categories such as: Fashion, Beauty, Self-Care, Sports, Home and Family.

How can I stay updated on new products and promotions?

Subscribe to our newsletter below.